- Led day-to-day technical support operations and team performance for clients across Florida, maintaining focus on ticket resolution, reliable service delivery, and customer satisfaction during organizational transition.
- Oversaw data warehouse setup, operational checklists, RMM integrations, and Microsoft 365 administration to help standardize technical workflows and support consistent service delivery across client environments.
- Maintained continuity of network, server, cybersecurity, and broader infrastructure services during post-acquisition integration, supporting existing customer environments while operations transitioned to new ownership.
- Supported both remote and on-site technical support capabilities, working to strengthen service responsiveness, operational efficiency, and the consistency of customer-facing IT support.
- Coordinated the practical integration of support procedures and monitoring tools, drawing on established knowledge of legacy customer environments and managed services operations.
- Applied hands-on infrastructure and Microsoft 365 knowledge to support technical teams as they addressed service issues and sustained business-critical customer systems.
Managed Services & Infrastructure Leader
Walter WadeHuff.
ITOperationsDirector
IT operations and managed services leader with 30+ years of experience in technical support, infrastructure administration, systems engineering, cybersecurity, and client service delivery.
30+
Years in IT & communications
U.S. Army Veteran
Jacksonville, FL
01Profile
Three decades of keeping business-critical systems running.
Walter Wade Huff
IT Operations Director
IT operations and managed services leader with 30+ years of experience in technical support, infrastructure administration, systems engineering, cybersecurity, and client service delivery. Founded and led Huff Technologies for 25 years, delivering managed IT services to organizations across Florida and Georgia before negotiating a successful business asset sale in 2025.
Continued as Director of Support following the acquisition, overseeing technical support performance and service continuity through organizational integration. Brings practical expertise in Microsoft 365, network and server environments, remote monitoring and management (RMM), disaster recovery, email security, infrastructure reliability, and support process improvement.
Combines hands-on troubleshooting with team leadership, client onboarding, operational planning, and the judgment developed through more than a decade of U.S. Army combat communications service. Prepared to contribute immediately in IT operations, managed services leadership, service delivery, or infrastructure support management.
30+
Years of experience
25
Years leading Huff Technologies
10+
Years U.S. Army service
2025
Business asset sale
02Experience
From combat communications to founder & director.
- 2025
- 2000
- Founded and developed a regional managed IT services organization, establishing long-term delivery of technical support, network administration, infrastructure management, and related technology services for business customers.
- Directed managed service delivery across client environments, overseeing proactive network and server management, Microsoft 365 administration, technical support, and infrastructure optimization to maintain reliable operations.
- Oversaw implementation and use of remote monitoring and management (RMM) tools, disaster recovery planning, and advanced email security solutions as part of the company’s managed infrastructure and protection services.
- Led technical teams and managed day-to-day service operations, coordinating client onboarding, support workflows, service priorities, and process improvements to sustain responsive customer support.
- Worked across varied customer IT environments to address technical problems, support infrastructure reliability, and coordinate ongoing technology requirements with business service needs.
- Directed business growth and negotiated the April 2025 sale of substantially all Huff Technologies assets to PCS-Jacksonville, LLC, concluding 25 years of company ownership and transitioning operations to the acquiring organization.
- Provided leadership across the full scope of a managed services business, balancing hands-on technical delivery with customer relationships, team coordination, and operational decision-making.
- Integrated Microsoft 365, infrastructure administration, security, and recovery planning into customer support offerings, aligning technical services with clients’ ongoing operational needs.
- 1997
- Provided advanced technical assistance and systems engineering support in organizational IT environments, contributing to the maintenance and operation of business technology systems.
- 1995
- Delivered corporate IT troubleshooting and support services, building practical experience in user assistance and technical service delivery.
- 1984
- Supported military combat communications operations, developing technical experience with communications systems, networking, and operational technology in high-pressure environments.
- Applied technical troubleshooting, leadership, sound judgment, and disciplined execution during military assignments requiring dependable communications support.
- Built a foundation in communications reliability, operational readiness, and collaborative problem-solving that informed subsequent systems engineering and IT leadership work.
03Core Competencies
Operations, infrastructure & security — end to end.
Hands-on leadership
Hands-on troubleshooting combined with team leadership and operational planning.
Leadership
- IT Service Delivery
- Managed Services (MSP)
- Technical Team Leadership
- Post-Acquisition Integration
Infrastructure
- Network & Server Operations
- Microsoft 365 Administration
- Infrastructure Reliability
- RMM Integrations
Security & Resilience
- Cybersecurity & Email Security
- Disaster Recovery Planning
Client Operations
- Client Support & Onboarding
- Operational Process Improvement
Technologies & Practices
Microsoft 365Network & Server AdministrationRMM ToolsDisaster RecoveryEmail SecurityVPNPassword ManagementDockerInfrastructure SecurityCloud & Collaboration IntegrationsMigrationsSupport Operations
Additional
U.S. Army Veteran
Combat Communications Specialist · 1984–1995
Additional
Business Exit
Sold substantially all assets of Huff Technologies in April 2025
04 — Contact
Ready to contribute in IT operations & managed services leadership.
LocationJacksonville, FL